onTrack allows you to inventory assets and hardware licenses for your clients, manage your projects, provide support through tickets and track and organize your work with problems.
onTrack comes complete with network service monitoring, credential managers, kanban project management, reports, user panels, and many other features.
- Dashboard - An overview of your activities including active tickets, assigned issues, assets and recent licenses.
- Client - Easily manage all client data in one page.
- Assets - Monitor all the hardware that you manage.
- Licence - Monitor all licenses you manage.
- Project - Easy to use project management features.
- Visualize and organize your work easily with the new Kanban board feature.
- Ticket - Use the integrated help desk feature to provide support for your clients.
- Automatic import tickets from any email account.
- Automatic ticket associations to users, clients and assets.
- Use the Escalation Rules to increase tickets if not completed within a certain time period.
- Problem - Easily track and plan all your work through problems.
- Tasks, Maintenance Problems, Bug Tracking, Upgrade Issues or New Feature Problems, all in one place. Assign the problem to other team members.
- Link problems with other objects in the system such as clients, assets, or projects.
- Monitoring - Be the first to know if your server goes down.
- Monitoring network services with email and SMS alerts.
- Report - Generate absences such as reports for your clients with all work and time recorded.
- Credential Manager - Easily manage all your credentials.
- Assign credentials for assets and / or clients.
- Have you ever wanted to work on a server or router but can't remember or find passwords? Use the integrated onTrack Credential Manager to store all your passwords in one place.
- User Portal - User portal that is easy to use.
- Your users / clients can view their inventory, see work progress, send tickets or problems and much more.
- File Storage - Save all your files in one place.
- Upload files related to clients, assets, or projects.
- Multi Language Support - The system can be easily translated into any language.
- Can be adjusted
- Several themes to choose from and a layout that can be adjusted.
- Easy Installation, Gravatar support, Email & SMS Notifications, Kanban Project Management, Ticket Escalation Rules and more ...